Quality planning and analysis :
by Juran, J. M.
Series: McGraw-Hill series in industrial engineering and management science Edition statement:3rd ed. Published by : McGraw-Hill, (New York :) Physical details: xxi, 634 p. : ill. ; 25 cm. ISBN:0070331839; 9780070331839; 0071129928; 9780071129923. Year: 1993
| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Book
|
Shah Alam, Malaysia | 658.562 JJQ (Browse shelf) | C.1 | Available | 00016256 |
"Third edition prepared by Frank M. Gryna."
Includes bibliographical references and index.
1. Basic Concepts -- 2. Companywide Assessment of Quality -- 3. Quality Improvement and Cost Reduction -- 4. Quality Planning and Sales Income -- 5. Control of Quality -- 6. Strategic Quality Management -- 7. Organization for Quality -- 8. Developing a Quality Culture -- 9. Basic Probability Concepts -- 10. Statistical Tools for Analyzing Data -- 11. Understanding Customer Needs -- 12. Designing for Quality -- 13. Designing for Quality - Statistical Tools -- 14. Supplier Relations -- 15. Supplier Relation - Statistical Tools -- 16. Manufacture -- 17. Statistical Process Control -- 18. Inspection, Test, and Measurement -- 19. Inspection and Test - Sampling Plans -- 20. Marketing, Field Performance, and Customer Service -- 21. Marketing, Field Performance, and Customer Service - Statistical Tools -- 22. Administrative and Support Operations -- 23. Quality Information Systems -- 24. Quality Assurance -- Appendix I: Examples of Examination Questions and Answers -- Appendix II: Tables.
Also issued online.
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