Includes bibliographical references and index.

Preface -- Prologue : Building a career with your communication skills -- [pt]. 1. Understanding the foundations of business communication -- 1. Achieving success through effective business communication -- 2. Communicating in teams and mastering listening and nonverbal communication skills -- 3. Communicating in a world of diversity -- [pt]. 2. Applying the three-step writing process -- 4. Planning business messages -- 5. Writing business messages -- 6. Completing business messages -- [pt]. 3. Crafting brief messages -- 7. Crafting messages for electronic media -- 8. Writing routine and positive business messages -- 9. Writing negative messages -- 10. Writing persuasive messages -- [pt]. 4. Preparing reports and oral presentations-- 11. Planning reports and proposals -- 12. Writing reports and proposals -- 13. Completing reports and proposals -- 14. Developing oral presentations --

[pt]. 5. Writing employment messages and interviewing for jobs -- 15. Building Careers and Writing Resumes -- 16. Applying and Interviewing for Employment -- Appendix A : Format and layout of business documents -- Appendix B : Documentation of report sources -- Appendix C : Correction symbols -- Video guide -- Handbook of grammar, mechanics, and usage -- Answer keys -- References -- Acknowlegments -- Company/name/product index -- Subject index.